Terms of service
Worktop City- T&C's and Product Guarantees
At WorktopCity.com all of our products carry manufacturers guarantees, Should you require more details on these than what are outline below, please see their websites.
T&C's
Cancelations
When cancelling an order due to changing your mind we have the right to charge a 2% handling charge to cover costs and card processing costs, this will be charged at our descretion.
Pricing and Offers
All pricing and offers advertised on the website are subject to availability.
Delivery & Defects
Worktop City offer site delivery at prices stated on the website at the time of ordering, exclusions to these delivery prices can be found on the delivery page of the site, ( Click Here)
DELIVERY IS 1 'MAN' DELIVERY, THE CUSTOMER MUST ASSIST!
Delivery attempts will be made once at an agreed appointment with the customer ( Usually given to a pacific day, with a call 1 hour prior) If the customer fails to be present for delivery without notiication 24 hours prior, a further delivery charge will occur)
All goods must be signed for and checked upon delivery, all defects must be reported within 24 hours, These must be checked prior to cutting/drilling in any way, and before the kitchen fitter arrives (We will not be accountable for fitting fees)
Consumer contracts (information, cancellation and additional charges) regulations 2013
Right to cancel
You have the right to cancel this contract within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by the acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value for any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and no later than-
a) 14 days after the day we receive back from you any goods supplied
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods
c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, a 25% restocking charge will incur. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the good before the period of 14 days has expired. You will have to bear the direct cost of returning the goods
Manufactures Warranties
The details above stating the manufacturers guarantees are for guidance only, for terms and conditions or to act upon the guarantees of the manufacturer please contact them directly.
Privacy Policy
All personal details held by the company in order to complete the sale are held securely with access only to company personel. We do not store card details, all of our card transactions are handled via sagepay, which is a recognised and trusted payment gateway. Delivery address and related details such as name etc, will be passed on to our distribution network who will handle the delivery of your order, they also work under strict privacy policies.
